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Privacy Policy and Terms & Conditions for SMS Communications

Last Updated: November 8, 2024

Welcome to Cloud Nine Miles

Thank you for choosing Cloud Nine Miles for your travel consultation needs. By engaging with our website or opting into our SMS communication services, you agree to the following combined Privacy Policy and Terms & Conditions.

Privacy Policy

1. Introduction

This Privacy Policy describes how Cloud Nine Miles Inc (“we,” “our,” or “us”) collects, uses, and protects information obtained from users of our website and SMS services.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

  • Name
  • Phone number
  • Email address
  • Any other information you voluntarily provide to us

2.2 Automatically Collected Information

We may automatically collect:

  • Device information
  • IP address
  • Browser type
  • Website usage information

3. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our services
  • Send you SMS messages (with your consent)
  • Respond to your inquiries
  • Improve our website and services
  • Comply with legal obligations

4. SMS Messaging and Consent

4.1 SMS Program

  • We send SMS messages only with your explicit consent related to important information regarding trips.
  • SMS opt-in consent or phone numbers for SMS purposes will NOT be shared with third parties or affiliates for marketing purposes.
  • You can opt out at any time by replying STOP.
  • Message and data rates may apply.
  • Message frequency varies, with a maximum of 4 messages per week.

4.2 Phone Number Usage

Your phone number will be used exclusively for:

  • Sending SMS messages you’ve consented to receive
  • Customer service communications
  • Account verification

5. Information Sharing

5.1 Third-Party Sharing

We do not share, sell, rent, or trade your phone number or SMS consent with third parties for their promotional purposes. Your phone number and SMS consent information are maintained solely for our direct communication with you.

5.2 Service Providers

We may share information with service providers who assist us in:

  • Website hosting
  • Data analysis
  • Customer service
  • Technical maintenance

6. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

7. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Withdraw your consent
  • Opt out of SMS messages

8. Contact Us

For questions about this Privacy Policy or our privacy practices, contact us at:

9. Policy Updates

We may update this Privacy Policy periodically. The latest version will be posted on this page with the updated date.

Terms and Conditions for SMS Communications

Consent for SMS Communications

When you provide your phone number and consent on our website, you are agreeing to receive SMS communications from Cloud Nine Miles. Your phone number and consent will not be shared with any third parties or affiliates for marketing purposes. Your information will be used exclusively for direct communication with you.

Types of SMS Communications

We will send you SMS messages for the following purposes:

  • Travel Updates: Information about your bookings, itineraries, or consultations.
  • Reminders: Notifications regarding appointments or follow-ups.
  • General Service Alerts: Updates related to your inquiries or account with us.

We do not send promotional or marketing messages.

Messaging Frequency

SMS messages will be sent a maximum of 4 times per week.

Opt-In Process

By checking the consent box on our contact page, you confirm that you agree to receive SMS messages from Cloud Nine Miles. This action constitutes your explicit consent to join our SMS communication program.

Opt-Out Instructions

You may opt out of receiving SMS communications at any time by:

  1. Texting STOP: Send the word “STOP” to the SMS number from which you are receiving messages.
  2. Direct Request: Contact us directly at 845-306-4545 or email us at info@cloudninemiles.com to request removal.

After opting out, you will no longer receive SMS messages unless you re-subscribe by providing your consent again.

Assistance and Support

If you need assistance, you can:

For more information, visit our website at Cloud Nine Miles.

Standard Messaging Disclosures

  • Message and Data Rates: Standard message and data rates may apply based on your carrier’s plan.
  • Device Requirements: You must have a mobile device with SMS capabilities to receive messages from us.

Legal Compliance

Cloud Nine Miles adheres to all applicable laws and regulations regarding SMS communications, including but not limited to TCPA (Telephone Consumer Protection Act), GDPR (General Data Protection Regulation), and CAN-SPAM Act standards.

If you have further questions or concerns, please contact us directly.

Thank you for trusting Cloud Nine Miles with your travel journey!

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